125 Reviews
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Average rating: 64 reviews
Amy Ford
May 9, 2024
I am very happy with my carpet cleaning appointment. My carpet dried quicker than with other cleanings and there was no after smell. The carpets are visibly cleaner and he was able to get the high traffic area stains out. Will definitely use this service again.
Ange
Feb 24, 2024
I had my brother carpet cleaned as a birthday present and he was very much pleased..Most definitely will be recommending and using Why Carpet again.
Tina
Jan 4, 2024
Very professional. My carpets look better than ever.
I will be using this company again.
Gerson
Dec 23, 2023
Very professional and affordable
Ruby Vincent Garner
Dec 8, 2023
Very professional services. I've been using this company for approximately five years(+).
Susan Peoples
Dec 8, 2023
Great guy and professional and did an amazing job on carpet!!! You will be very pleased!
Cheryll Bowman-Medhin
Dec 8, 2023
I have been using this service now for a number of years and again, as always, I have received service that was very prompt, professional and thorough. I am happy with the results.
Jeannie
Dec 8, 2023
They were very professional and friendly. My area rug looks so much better ! Thanks, I will call again. I highly recommend using their services.
Michelle Garner
Oct 12, 2023
I thoroughly enjoyed and is pleased with the results of my upholstery cleaning. Rashaud was early and he stayed late. I can only imagine how dirty the furniture was, as it was a high traffic area and have never been cleaned before. I was in the kitchen as he was cleaning the furniture and was thinking to myself, why is it taking so long, but it was Rashaud's professionalism. So glad I found them through my Google search, I highly recommend their services.
Michelle G. - Roanoke Rapids, NC
Jim & Beth
Sep 18, 2023
Communicative, responsive, quality work, and a great guy. Don't hesitate
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Reviews
| Customer | Date | Employee | Rating | Source | Comments | Reply |
|---|---|---|---|---|---|---|
| Jessica Brown | 01/13/2021 | Curtis Palmer, Rashaud Palmer |  | Rashad was so professional and he did amazing on my carpet, would definitely recommend 👌 | ||
| Charelle Lewis | 01/12/2021 | Rashaud Palmer | | |||
| Cheryl Bowman | 01/06/2021 | Curtis Palmer | | The service I received from Why Carpets was what I have come to expect and appreciate from this company…reliable, efficient, eco… | ||
| David Hicks | 12/23/2020 | Curtis Palmer, Rashaud Palmer | | The guys came and went to work on an old sofa and did a good job | ||
| Sara Carlton | 12/10/2020 | Curtis Palmer | | Great service and great cleaning! | ||
| Kate Duncan | 11/18/2020 | I have tried six carpet cleaning companies in the area and Why Carpets is by far the best! Curtis did a great job cleaning our upstair… | ||||
| Keith Tunstall | 11/12/2020 | They came in and did the work on time. Will call again when needed. | ||||
| Debbie Eastland | 11/06/2020 | Mr. Palmer did a wonderful job. He was very thorough. I am very pleased with the results. He made my cream colored sofa a shade… | ||||
| Dr. Gary L. Miles | 11/02/2020 | Curtis Palmer | | |||
| Jim Nystrom | 10/26/2020 | Curtis Palmer | | Polite, professional, fun, great personalities, family owned, super clean results! Enjoy your carpet cleaning. | ||
| Zelda Spivey | 10/06/2020 | Due to my situation I was happy with the out come of my area rug. The tech. Explain how I need to keep it clean so it will still be brig… | ||||
| Michelle Burgess | 08/29/2020 | Curtis Palmer, Rashaud Palmer | | |||
| Charelle Lewis | 08/28/2020 | Curtis Palmer | | Amazing work! I wasn’t sure our rug could salvaged but they made it like new. We were so impressed we added on additional rooms… | ||
| Jill Jackle | 08/24/2020 | Curtis Palmer | | Why Carpets LLC is a father/son team with a work ethic most companies only dream of in this day and age. They are considerate, fr… | ||
| John Keefe | 08/19/2020 | Curtis Palmer | | |||
| Adelia Ramey | 07/23/2020 | Curtis Palmer | | He was punctual, thorough and polite. The carpets and furniture are beautifully cleaned. It has been a long time since I have seen t… | ||
| Jeremy Monette | 07/20/2020 | |||||
| Sheila King | 07/16/2020 | He called 15 minutes before arriving as promised and he was on time. He was very professional and pleasant. He also did an awes… | ||||
| judy cardy | 07/04/2020 | very professional and a good value | ||||
| Susan Piron | 07/02/2020 | I recommend them because they are the best!! I’ve used their services multiple times, they are always polite, prompt, competitive a… | ||||
| Rose Powell | 06/16/2020 | Communication was great, arrived on time and my carpets look and smell wonderful. | ||||
| Scott Mitchell Housing Complex | 06/16/2020 | Curtis Palmer | | T he work was very well done and efficiency. Thank you/Scott-Mitchell Housing | ||
| Constance Couvillon | 06/11/2020 | Curtis Palmer | | Great service. Always return their calls. Very knowledgeable, on time and Curtis really takes his time to get the job done right. Tha… | ||
| Sahar Sahar | 06/07/2020 | They did an awesome job!! I am feeling so good on my clean sofas .. I have children and they had my sofas dirty .. they were able to … | ||||
| James Hickson | 06/06/2020 | Curtis Palmer | | |||
| Deb Hoechst | 05/28/2020 | Mr. Palmer was professional and nice. He went right to work and made my carpet look new. | ||||
| Robert Carasiti | 05/19/2020 | Couldnt of asked for a better experience. Not only did my area rugs come back to life after his 3 step cleaning process, he was als… | ||||
| Alonso Magana | 05/04/2020 | |||||
| Kristy Heady | 05/03/2020 | Curtis Palmer | | Very Quick response to my inquiry, scheduled me within one week, arrived on time, and did fantastic work for a reasonable price. W… | ||
| Toney Burnett | 04/30/2020 | Curtis Palmer | | Mr. Palmer did a very good job cleaning my carpet. Already scheduling another appointment to have my upholstery cleaned. | ||
| Connie Boswell | 04/28/2020 | |||||
| Clarence Battle Jr. | 04/02/2020 | Curtis Palmer | | Great service, my carpet has never been so clean | ||
| Christopher Bruce | 03/26/2020 | Great service very nice people they make the customer feel like family and not just a $$$ sign | ||||
| Bobbi Denner | 03/12/2020 | |||||
| Crystal Watson | 03/06/2020 | Curtis Palmer | | |||
| Caroline Shircliff Fisk | 03/05/2020 | They replied to my inquiry almost immediately and gave me all the information I needed. I was able to book an appointment for the … | ||||
| Joe Gatti | 03/03/2020 | Curtis Palmer | | Great job. They are our carpet cleaners forever. Curtis is very trustworthy. | ||
| Henry Antrim | 02/28/2020 | Curtis Palmer | | Arrived on time very courteous did a fantastic job my carpet looks brand new would highly recommend | ||
| Gary Sarkozi | 02/19/2020 | Over the years have had several properties carpets cleaned This company is best by far Everything was done correctly. Cannot say… | ||||
| Sharon Palmieri | 02/08/2020 | Curtis Palmer | | |||
| Brian Cambell | 12/05/2019 | Curtis Palmer | | On time and did great job | ||
| Jesse Dale | 11/29/2019 | Curtis Palmer | | Good job | ||
| Bossom Britto | 11/26/2019 | Curtis Palmer | | Honest and excellent work done by Curtis, cleaned the carpets to make it look brand new ! | ||
| Alexandra H Flessel | 11/12/2019 | On time, friendly, professional and affordable! You can tell they really want to build a good business with happy customers. | ||||
| Sandra Williams | 11/07/2019 | I think Curtis Palmer did a wonderful job on my carpets. | ||||
| Melinda Welborn | 10/21/2019 | Curtis Palmer | | |||
| Rashaud Palmer | 10/15/2019 | on time to the job. very informative of what damages carpets and what can /cannot be cleaned. very professional carpets looked b… | ||||
| Audrey Jones | 10/10/2019 | Curtis Palmer | | Technician was very professional. Quality of work was excellent. | ||
| Robert Bowels | 10/08/2019 | Curtis Palmer | | Curtis did a great job on my carpets. They look as good as new. | ||
| Glenn Warren | 10/05/2019 | Curtis Palmer | | Curtis and his son Rashad did an excellent job! Their meticulous attention to detail resulted in a perfect job. Also great guys you’ll b… | ||
| Raquel Harris | 09/17/2019 | Curtis Palmer | | I love there service he was on time and did a amazing job in little time. My carpet looks as it has just been out down….I’m so glad I … | ||
| Marcus Phipps Sr. | 08/23/2019 | Curtis Palmer | | |||
| Edward Mirza | 07/23/2019 | |||||
| Dwilina Burwell | 03/05/2019 | Reasonable Prices, Professional, Very Pleased With Overall Service Carpet Looks Brand New! | ||||
| Stacey L | 03/03/2019 | Why Carpets did an amazing job cleaning my couch. It looked brand new! Very professional and polite. He showed up on time and … | ||||
| Kim Oettinger | 03/01/2019 | The best my carpet has looked in years! Thank you and I will definitely call again!! | ||||
| Joeseph Gatti | 02/13/2019 | We’ve had a number of carpet cleaning companies come in and clean our carpets. None of them would move furniture. Curtis offer… | ||||
| Robert Bowles | 02/10/2019 | Great service and follow up about my satisfaction. Curtis did a great job on my carpets and I am very pleased with the price too. | ||||
| Pam MEEK | 01/29/2019 | Great job Curtis was awesome! Very professional, on time and he did the best job I’ve seen done. Hire him you won’t regret it! | ||||
| Joan Harris | 01/28/2019 | |||||
| Marshelle Finks | 01/01/2019 | The owner of this service company came to our new home and thoroughly cleaned our sofas, chairs, and ottoman – that had been i… | ||||
| Robert Bowles | 12/28/2018 | |||||
| Melinda Welborn | 12/21/2018 | Curtis Palmer | | |||
| Ozetta Parker | 12/14/2018 | |||||
| Robert Palmieri | 12/13/2018 | Awesome person, price and job. Wish there were more stars. | ||||
| T W | 12/02/2018 | I am very satisfied with the service I received while doing business with Curtis. We agreed on the level of service needed by phone. … | ||||
| Milagros Rosa | 11/30/2018 | Curtis is very professional and did an excellent cleaning job on my sectional sofa. I highly recommend him. | ||||
| Deborah Parnell | 11/13/2018 | |||||
| Rebecca Edwards | 10/20/2018 | While other companies had cleaned my carpets before, they never came as clean as they did with WHY. I think this was due to Why… | ||||
| MaryLou Kennedy | 10/11/2018 | Job was done when scheduled and carpet looked great! | ||||
| Charelle Lewis | 10/09/2018 | They did a phenomenal job. Couch looks like new. | ||||
| Dennis McDermott | 09/19/2018 | The guys did a get job for me. They were on time and very professional. The only reason they didn’t get a 5 star rating was because … |
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Showing 1 – 25 of 93
| Date | Rating | Review |
|---|---|---|
| 08/28/2020 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Charelle L. in Durham, NCProject: Clean Upholstery and FurnitureComments: Amazing Work! I wasn’t sure our rug was salvageable and they made it like new. We were so impressed we added additional rooms. Highly recommend! |
| 03/05/2020 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Caroline F. in Cary, NC project: Clean Carpets or Rugs in a HomeComments: Fantastic response time to my request and so easy to book. Curtis did an amazing job getting my pet stained carpet clean and smelling great. Love that it’s a family-owned and local business! Great price as well. |
| 03/05/2020 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Stephanie T. in Durham, NCProject: Clean Carpets or Rugs in a HomeComments: |
| 01/02/2020 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Chris C. in Raleigh, NC :Project: Clean Carpets or Rugs in a HomeComments: FANTASTIC!! SEARCH NO MORE – YOU’VE FOUND THE BEST CARPET AND UPHOLSTERY CLEANING SERVICE AROUND! From start to finish, my experience with Why Carpets, LLC was completely fantastic. So very nice to have Curtis; an experienced professional who is so friendly yet professional and very hard working and takes pride in the work product produced! Coupled with Home Advisor (my first experience with HA by the way); this could not have been easier and I couldn’t be more pleased. Background While staying with my mother over the Holidays, we decided it would be a good idea to get the entire house cleaned (4BR LR, DR, Den, and a few small rugs); normal dirt levels, a few pet stains. (see info below about their great process and BEST PET STAIN formula!) IMMEDIATE REPLY Curtis immediately got in touch with me; discussed my needs, timeframe, and price quote; scheduled an appointment for service. TECHNOLOGY & PROCESS Tip: He also directed me to his website (but I’d already visited – great information!) to read more about the actual service, preparation must do’s, tips, etc. The “Game Changer” machine, three-step process, as well as his proprietary pet stain formula he’s been perfecting for ~30 years! COMMUNICATION On the day of service we communicated perfectly. I was already prepared (because of the info from the website as well as an email from Why Carpets via Home Advisor. I’d previously given Curtis my mobile and asked him to give me a heads up on his arrival (He’d already confirmed via Home Advisor the day before.). Great news; he was running early! When Curtis arrived we spent a couple of minutes chatting and then did a walkthrough of the house to discuss the scope. Curtis explained his process and strategy for the work then set about getting started. So very professional and hard working; Curtis worked very efficiently. PROCESS – TOP QUALITY This process does take a while; but completely worth it. Just as the website claims – Complete Care, No Rip-Offs, Best Pet Stain Formula. In the end, Curtis packed up his equipment and we walked the house. I mentioned I could still smell a faint smell of pet urine in one area and he retreated the area with the spray and discussed the formula continues to break down the odor over the next 24 hours. (It’s true – next day, NO pet smell; just pleasant clean, fresh scent!). He explained the carpet would dry over the next 24 hours and to keep the plastic pieces under the furniture until the carpet was dry. Totally satisfied with everything; we concluded with my paying the invoice by credit card, via phone (so efficient), and Curtis asking for feedback on the formula (as he is always looking to tweak and perfect – love that). More than pleased with my experience with Why Carpets! Already looking to make another appointment for a couple of other rugs and chairs we didn’t think about initially. Happy to support a local, family-owned business, that provides an excellent work product. Did I mention that this was all done on New Year’s Eve? Still got to go out with friends and celebrate that night and run a quick 5K the next day! (smile)Your Comments: Thanks a lot. Words can’t explain your support |
| 12/04/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Britto B. in Cary, NC: Project: Clean Carpets or Rugs in a HomeComments: Honest to the job and hardworking, we left the home to Curtis to complete the job, he took the time a full 4 hrs and did full justice to the task. We came back home to see clean carpets as good as new! |
| 11/29/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Kathy F. in Raleigh, NC: Project: Clean Carpets or Rugs in a HomeComments: The technician was very friendly, yet professional and hardworking. We had an emergency situation, and they were very accommodating, prompt, and communicated very well. They also made sure we were completely satisfied with the results. We will definitely use them again, and highly recommend them to anyone else!Add Your Comments to This Review |
| 11/25/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Alexandra F. in Raleigh, NCProject: Clean Upholstery and FurnitureComments: Very friendly family business who clearly want to satisfy customers. Quick turnaround too.Add Your Comments to This Review |
| 11/07/2019 | 3.5Quality: 4.0 Customer Service: 5.0 Value for Money: 4.5 | Review by James M. in Apex, NCProject: Clean Upholstery and FurnitureComments: Very professional and hardworking person. Arrived on time and completed the work in a timely fashion.Your Comments: Hi Mr. Muccolio. Thanks for your review. I’m sorry that I did not score higher with you. What can I do to improve our service? When I add your scores I get 4.5? Update Your Comments to This Review |
| 10/19/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Christie B. in Wilson, NCProject: Clean Upholstery and FurnitureComments: Very friendly and hard working.Add Your Comments to This Review |
| 10/10/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Audrey J. in Raleigh, NCProject: Clean Upholstery and FurnitureComments: The technician was very professional And his quality of work was excellent.Add Your Comments to This Review |
| 10/08/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 4.5 | Review by Glenn W. in Rich Square, NCProject: Clean Carpets or Rugs in a HomeComments: Excellent customer focused service… Curtis is a wonderful gentleman and a pleasure to work withAdd Your Comments to This Review |
| 08/29/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Gerson A. in HILLSBOROUGH, NCProject: Clean Upholstery and FurnitureComments: Great serviceAdd Your Comments to This Review |
| 08/23/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 4.5 | Review by Cheryl T. in Creedmoor, NCProject: Clean Carpets or Rugs in a HomeComments: He was on time and took his time to get the on done. Very friendly.Add Your Comments to This Review |
| 08/16/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by La’quita T. in Raleigh, NCProject: Clean Upholstery and FurnitureComments: He was extremely nice and professional and the service was great. I would definitely recommend this company for your carpet and upholstery cleaning needs.Add Your Comments to This Review |
| 08/02/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by April S. in Wilson, NCProject: Clean Carpets or Rugs in a HomeComments: Mr. Curtis was super friendly and professional at the same time. The work was completed thoroughly and Mr Curtis was very knowledgeable about carpet care. He concluded the service with valuable feedback and pointers for effective carpet care.Your Comments: Thanks for your review, don’t forget to contact me in a few days for update. Update Your Comments to This Review |
| 07/25/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Diane L. in Apex, NCProject: Clean Carpets or Rugs in a HomeComments: Professional, courteous, reasonable and excellent work!Add Your Comments to This Review |
| 07/25/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Kristine R. in Roxboro, NCProject: Clean Carpets or Rugs in a HomeComments: Amazing job on my Carpets! Bought a foreclosure, and the carpets were terrible! Curtis came in, and restored them beautifully! He took his time, and it did it right!Add Your Comments to This Review |
| 07/17/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Kate D. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Very courteous, thorough, efficient, and knowledgeable!Add Your Comments to This Review |
| 07/06/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Barbara H. in Murfreesboro, NCProject: Clean Carpets or Rugs in a HomeComments:Add Your Comments to This Review |
| 07/06/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Oscar H. in Littleton, NCProject: Clean Upholstery and FurnitureComments: Curtis and his son did a great job of cleaning our sofa and chair that we had gotten out of storage where it had been for years. I would absolutely use them again if I need furniture or carpets cleaned. Great customer service.Add Your Comments to This Review |
| 06/28/2019 | 5.0Quality: 4.5 Customer Service: 5.0 Value for Money: 5.0 | Review by Connie L. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Excellent, professional and pleased with the work!Add Your Comments to This Review |
| 06/22/2019 | 4.0Quality: 4.5 Customer Service: 5.0 Value for Money: 4.5 | Review by Tracey H. in Henderson, NCProject: Clean Carpets or Rugs in a HomeComments: Enjoys his job great customer service.Add Your Comments to This Review |
| 06/22/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Constance J. in Oxford, NCProject: Clean Carpets or Rugs in a HomeComments: They are very friendly and excellent customer service. Fantastic work, carpet looks brand new after work was complete.Add Your Comments to This Review |
| 06/20/2019 | 5.0Quality: 5.0 Customer Service: 3.5 Value for Money: 3.5 | Review by Lisa W. in cary, NCProject: Clean Carpets or Rugs in a HomeComments: Thanks for cleaning up the carpet before the moveAdd Your Comments to This Review |
| 06/15/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Ellen H. in Virgilina, VAProject: Clean Carpets or Rugs in a HomeComments: |
| Date | Rating | Review |
|---|---|---|
| 06/08/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Pat T. in raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Absolutely wonderful job! These old carpets look so much better than I had ever dreamed thanks to Why Carpets. They were a little bit more expensive than other quotes but the quality of the product is so worth it! The customer service was also excellent and I’m glad we ended up with these professionalsAdd Your Comments to This Review |
| 05/29/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Diane G. in MIDDLESEX, NCProject: Clean Carpets or Rugs in a HomeComments:Add Your Comments to This Review |
| 05/27/2019 | 4.5Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Nancy L. in Lewiston Woodville, NCProject: Clean Carpets or Rugs in a HomeComments: Technician was on time and very professional. Did a good job. Would hire him again.Add Your Comments to This Review |
| 05/27/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Carolyn D. in Rocky Mount, NCProject: Clean Carpets or Rugs in a HomeComments: He took a 16 year old carpet and made it look more like 5 years old…..I wasn’t expecting a miracle, but that’s what I received…..THANKS…..my mom is delighted…..I am also setting up a bi-annual contract for services.Add Your Comments to This Review |
| 05/27/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Robert P. in Rocky Mount, NCProject: Clean Carpets or Rugs in a HomeComments: The work as superb and the owner was on time and completed the work within the estimated time! I was exceptionally satisfied with the outcome of the carpet cleaning which exceeded my expectations.Add Your Comments to This Review |
| 05/14/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Rickey M. in South Hill, VAProject: Clean Upholstery and FurnitureComments: These folks are highly personable, professional and did the job in a very competent manner. All the stains were gone! My sofa looks like brand new!! I highly recommend Why Carpets!!Add Your Comments to This Review |
| 05/09/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Sue M. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Mr, Curtis was prompt (actually early), friendly, knowledgable, and professional. Yes, I would hire him again!Add Your Comments to This Review |
| 05/07/2019 | 5.0Quality: 5.0 Customer Service: 4.5 Value for Money: 4.0 | Review by Marie F. in Crewe, VAProject: Clean Carpets or Rugs in a HomeComments: Very pleasant and professional. Mr. Curtis is very friendly and professional.Add Your Comments to This Review |
| 04/27/2019 | 4.5Quality: 4.0 Customer Service: 4.0 Value for Money: 4.0 | Review by Srikanth K. in Cary, NCProject: Clean Carpets or Rugs in a HomeComments:Add Your Comments to This Review |
| 04/20/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Patricia H. in hillsborough, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis did the work. He was very thorough and knowledgeable. Very pleasant. Answered all my questions. I would definitely hire Why Carpets again.Add Your Comments to This Review |
| 04/18/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 4.5 | Review by Gene colleen M. in Franklinton, NCProject: Clean Carpets or Rugs in a HomeComments: the owner came to the house to give a cost amount, finished within the time he stated and left the carpet very clean and the house smelling great. No heavy lingering scent, just clean smell.Add Your Comments to This Review |
| 04/17/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Wallace W. in Roxboro, NCProject: Clean Upholstery and FurnitureComments: the work was graetAdd Your Comments to This Review |
| 04/12/2019 | 5.0Quality: 5.0 Customer Service: 4.5 Value for Money: 5.0 | Review by Heidi W. in Apex, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis was professional, friendly and very thorough. I highly recommend his services.Add Your Comments to This Review |
| 04/05/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Lisa M. in Garysburg, NCProject: Clean Carpets or Rugs in a HomeComments:Add Your Comments to This Review |
| 03/05/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Joe G. in Durham, NCProject: Clean Carpets or Rugs in a HomeComments: They We're honest, friendly and did a great job. They did more than I expected.Add Your Comments to This Review |
| 02/11/2019 | 2.5Quality: 2.5 Customer Service: 3.0 Value for Money: 1.5 | Review by Esther O. in Durham, NCProject: Clean Carpets or Rugs in a HomeComments: My carpets felt very hard after they dried completely. I would almost like for them to come back and just steam the carpets without water. I hired them because my dogs were making their territory in a new house where there were pets previously. My dog, has continued to mark her territory. Which indicates to me that the chemicals used did not do the trick. The gentleman was very nice, but we paid 500.00 dollars for a service that was substandard.Your Comments: Wow, I'm so sorry. I told you to call me if there was a problem. Call me so I can rectify the problem Update Your Comments to This Review |
| 02/09/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Maureen A. in Wilson, NCProject: Clean Upholstery and FurnitureComments: I had 8 dining room chairs, a rug, & a LR chair done, what an amazing job was done! The gentleman called morning of appt to confirm. Was on time, very professional. Whenever he had a question about what he was to clean, he asked before he started. The price was more than reasonable. Would definitely use again & will refer to friends.Add Your Comments to This Review |
| 02/07/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Alonso M. in Baskerville, VAProject: Clean Carpets or Rugs in a HomeComments: He understood the urgency and got the job done the day of the appraisalAdd Your Comments to This Review |
| 01/31/2019 | 4.5Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Jeffery W. in Roanoke Rapids, NCProject: Clean Carpets or Rugs in a HomeComments: A great service , on time and very professional . my carpet turned out great . Recommended for sure !!!!Add Your Comments to This Review |
| 01/21/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Thomas H. in Youngsville, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis did an excellent job, start to finish. I would highly recommend this company.Add Your Comments to This Review |
| 01/17/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Kathy P. in r, NCProject: Clean Upholstery and FurnitureComments: Curtis was very informative and trustworthy.Add Your Comments to This Review |
| 01/15/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Marvin S. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Fully satisfied with the quality of the work. Curtis was a delight to work with, the price was very fair, especially for the thorough work he did, and my 30 year old carpet looks great.Add Your Comments to This Review |
| 01/15/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 4.0 | Review by Melinda W. in Wake Forest, NCProject: Clean Carpets or Rugs in a HomeComments: The customer service was amazing. I was in a crunch for time and they made sure I met the deadline right in the middle of the Christmas week.Add Your Comments to This Review |
| 01/14/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Pati H. in LITTLETON, NCProject: Clean Carpets or Rugs in a HomeComments:Add Your Comments to This Review |
| 01/13/2019 | 4.5Quality: 5.0 Customer Service: 4.5 Value for Money: 5.0 | Review by June M. in Creedmoor, NCProject: Clean Carpets or Rugs in a HomeComments: Very professional in all aspects of service.Add Your Comments to This Review |
| Date | Rating | Review |
|---|---|---|
| 01/12/2019 | 5.0Quality: 5.0 Customer Service: 4.0 Value for Money: 5.0 | Review by Karen P. in Roanoke Rapids, NCProject: Clean Carpets or Rugs in a HomeComments: Reliable, good value, excellent work.Add Your Comments to This Review |
| 01/02/2019 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Indu R. in Bracey, VAProject: Clean Carpets or Rugs in a HomeComments: Very prompt in answering our calls. ThanksAdd Your Comments to This Review |
| 12/28/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Kim C. in Henderson, NCProject: Clean Upholstery and FurnitureComments: Curtis was very professional and the cleaning was above my expectations!!!!Add Your Comments to This Review |
| 12/22/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Chris H. in Butner, NCProject: Clean Carpets or Rugs in a HomeComments: Outstanding! Very friendly and excellent work.Add Your Comments to This Review |
| 12/20/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Kevin E. in Durham, NCProject: Clean Carpets or Rugs in a HomeComments: Very good work!!!!Add Your Comments to This Review |
| 12/07/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Tony B. in Apex, NCProject: Clean Upholstery and FurnitureComments: Very professionalAdd Your Comments to This Review |
| 12/06/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Ann S. in Cary, NCProject: Clean Upholstery and FurnitureComments: Mr. Palmer arrived on time, was very courteous and did an excellent job cleaning a love seat and 3 area rugs.Add Your Comments to This Review |
| 11/19/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Brooks M. in Raleigh, NCProject: Clean Upholstery and FurnitureComments: I messaged Why Carpets on a Sunday night and let Curtis know I had family coming Wednesday. He called immediately and came Monday to help clean our sofa. He was so responsive, understanding and of course did an amazing and thorough job. We bought a gently used sofa not knowing the precious family had cats. Our allergies were awful from it and now itÂ’s just hours later and we can literally breathe easy! We will be using Why Carpets again soon for all their services.Add Your Comments to This Review |
| 11/17/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Bob P. in Oxford, NCProject: Clean Carpets or Rugs in a HomeComments: Mr. Palmer did fantastic job at a very reasonable price. Kind, courteous and I recommend Why Carpets to everyone. All I can say is I know I hired the best. Thank you Why Carpets!!!Add Your Comments to This Review |
| 11/17/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Noland L. in Wake Forest, NCProject: Clean Upholstery and FurnitureComments: The technician was very knowledgeable in the process of the work. He made sure we were satisfied with the job and he would come back if we werenÂ’t.Add Your Comments to This Review |
| 11/10/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Becky D. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: I am a realtor and I hired him to clean the carpets at one of my listings. We were working on a time crunch. He was wonderful! He came when promised and stayed thru the evening until the job was finished. He did a stellar job and was extremely kind, cheerful and wonderful to work with! He will be cleaning my house and all my future listings. IÂ’ll be spreading the word about how great he is and will recommend him to others.Add Your Comments to This Review |
| 11/05/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Keri O. in Apex, NCProject: Clean Carpets or Rugs in a HomeComments: {0}Add Your Comments to This Review |
| 10/30/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 4.5 | Review by Joan H. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis is amazing, he knew what to use on my new carper to remove several red stains from red mulch. Highly recommend.Add Your Comments to This Review |
| 10/29/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Rebecca E. in Semora, NCProject: Clean Carpets or Rugs in a HomeComments: My carpet was in rough shape, it looks almost brand new again!Add Your Comments to This Review |
| 10/29/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Carol S. in Cary, NCProject: Clean Upholstery and FurnitureComments: Polite and professional. Good job on cleaning my recliner.Add Your Comments to This Review |
| 10/25/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Larry D. in Murfreesboro, NCProject: Clean Carpets or Rugs in a HomeComments:Add Your Comments to This Review |
| 10/24/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Marshelle F. in Littleton, NCProject: Clean Upholstery and FurnitureComments: The gentleman who came to our home was first class, personable, and did a professional job, cleaning our furniture which was sitting for several years without cleaning. Very nice results. I would hire him again.Add Your Comments to This Review |
| 10/14/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Milagros R. in Henderson, NCProject: Clean Upholstery and FurnitureComments: I am thankful for Curtis great service. He is a true professional.Add Your Comments to This Review |
| 10/11/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Patrick R. in Bullock, NCProject: Clean Upholstery and FurnitureComments:Add Your Comments to This Review |
| 10/04/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Cynthia S. in WARRENTON, NCProject: Clean Carpets or Rugs in a HomeComments: Did a great job !Add Your Comments to This Review |
| 09/13/2018 | 4.5Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Martin M. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments:Add Your Comments to This Review |
| 08/22/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Liz G. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis did a great job on our carpets!Add Your Comments to This Review |
| 08/21/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Sunil M. in Morrisville, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis was courteous, professional and very thorough.Add Your Comments to This Review |
| 05/29/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Mary R. in Zebulon, NCProject: Clean Carpets or Rugs in a HomeComments: Mr. Palmer did an excellent job. I would definitely recommend him to anyone who needs their carpets cleaned.Add Your Comments to This Review |
| 05/06/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Louise B. in Kittrell, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis Palmer did a fantastic job for us. He works to assure satisfaction and he did better than I thought possible. I have been singing his praises! |
| Date | Rating | Review |
|---|---|---|
| 05/03/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by John K. in Bracey, VAProject: Clean Carpets or Rugs in a HomeComments: great job.Add Your Comments to This Review |
| 05/02/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Stacey N. in Wake Forest, NCProject: Clean Upholstery and FurnitureComments: Excellent! He called before he came, my couch looks brand new, and he is very professional and courteous. I would recommend Why Carpets to anyone. Excellent prices too!Add Your Comments to This Review |
| 04/13/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Keith B. in Bailey, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis is a true top notch professional businessman. Well dressed, well mannered. He was easy to deal with. He followed up with several calls to get my business. He gave me an awesome price. He showed up early; went straight to work and did more than I asked for; moved light furniture when he didn’t have to, and used ultraviolet to detect stains. THEN he called a few days later to be certain that I was happy with his work. I will tell all of my friends as I am telling YOU here. Why Carpets (Curtis) provides excellent work AND customer care. Call this guy, he’s the real deal.Add Your Comments to This Review |
| 04/12/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Lynn B. in Clarksville, VAProject: Clean Carpets or Rugs in a HomeComments: Prompt, courteous, professional and delivered quality work. All the things you can no longer say about most companies. Had a bedroom of carpeting done and three upholstered pieces left by previous owners. Awesome results and they were nasty to begin with. This was a move in cleaning and Curtis did a fantastic job and made sure I was pleased with his work before leaving. He will be my go to source for my new home from now on.Add Your Comments to This Review |
| 01/02/2018 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Brian S. in Henrico, NCProject: Clean Carpets or Rugs in a HomeComments: Great work, treated all stains and removed some pretty nasty ones.Add Your Comments to This Review |
| 12/23/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 4.5 | Review by Sharon P. in Roxboro, NCProject: Clean Carpets or Rugs in a HomeComments: I am very pleased with Way Carpet .Add Your Comments to This Review |
| 12/14/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Scott P. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Why Carpets is absolutely the Best carpet cleaner I have ever used! My 16 yr. old cream colored carpets, after many cleanings, had slowly collected stains and really needed to be replaced. But Curtis made them look great! I will not need to replace them for a long time now. You will not meet a nicer man, really!Add Your Comments to This Review |
| 12/08/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Savetri H. in Tarboro, NCProject: Clean Upholstery and FurnitureComments: He showed up to the appointment on time and he worked the whole time. He also made sure that I was satisfied with his work before he left.Add Your Comments to This Review |
| 11/20/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Lori K. in Crewe, VAProject: Clean Carpets or Rugs in a HomeComments: Can’t say enough Called to let me know he was on the way and was a miracle worker on a carpet that had seen kids, problem pets and coffee stains . It looks amazing now.Add Your Comments to This Review |
| 10/27/2017 | 3.5Quality: 4.0 Customer Service: 4.0 Value for Money: 5.0 | Review by Sharon H. in Hobgood, NCProject: Clean Carpets or Rugs in a HomeComments: Great guy and great work.Add Your Comments to This Review |
| 10/27/2017 | 4.5Quality: 5.0 Customer Service: 3.5 Value for Money: 5.0 | Review by Mary lou K. in Raleigh, NCProject: Clean Carpets or Rugs in a HomeComments: Good worker. Fine gentleman.Add Your Comments to This Review |
| 10/14/2017 | 5.0Quality: 5.0 Customer Service: 4.5 Value for Money: 5.0 | Review by Carol M. in Raleigh, NCProject: Clean Upholstery and FurnitureComments: Mr. Curtis is professional, friendly, and hard – working man. He arrived on – time and was conscientious about keeping the work area protected and neat. He cleaned a Pottery Barn upholstered queen headboard and did a thorough job. I am very pleased with the job!Add Your Comments to This Review |
| 10/13/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Chuck D. in Littleton, NCProject: Clean Carpets or Rugs in a HomeComments: Curtis was prompt and very professional. Did a great job and would hire him again. Pleased with how the carpets look.Add Your Comments to This Review |
| 10/13/2017 | 5.0Quality: 4.5 Customer Service: 5.0 Value for Money: 5.0 | Review by David D. in Rocky Mount, NCProject: Clean Upholstery and FurnitureComments: went right to work, fully professional would and will recommend him to all who see’s his work.Add Your Comments to This Review |
| 10/08/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Lisa B. in raleigh, NCProject: Clean Upholstery and FurnitureComments: I thought the chairs were goners! Curtis was prompt,friendly and curtious. Chairs look great. Highly recommend.Add Your Comments to This Review |
| 09/19/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by James P. in in Warrenton, NCProject: Clean Upholstery and FurnitureComments: Why Carpets removed all stains and left the pews with a lavishing appearance and the carpet brightened the entire room. Mr Palmer’s expertise and professionalism made us very confident about the job that would be done. This has made a lasting relationship I recommend Why Carpet to everyone ! A job well done.Add Your Comments to This Review |
| 09/19/2017 | 5.0Quality: 5.0 Customer Service: 5.0 Value for Money: 5.0 | Review by Bailey S. in Henderson, NCProject: Clean Carpets or Rugs in a HomeComments: Great company for excellent carpet cleaning!! They arrived when scheduled, were very professional and customer friendly. Our carpets look brand new, and we are very pleased!! We will definitely utilize them in the future, and HIGHLY recommend them to others interested in great carpet cleaning!! We were thouroughly impressed with their work!!Add Your Comments to This Review |
| 09/18/2017 | 3.5Quality: 3.5 Customer Service: 5.0 Value for Money: 4.0 | Review by Shirley W. in Rocky Mount, NCProject: Clean Carpets or Rugs in a HomeComments: Professional and knowledge of all aspects of carpet cleaning, especially may concern of pet odor. |